After another very busy very late night up nice and early to manage the booth and sign comic books. (Still have quite the stack in my laptop bag)
It always seems the food on the first day is the best and it goes downhill from there. Breakfast was crunchy waffles and overcooked ham. Not anything exciting….
Keynote this morning was good, a bit boring but good. More and more discussion of the Open Collabrative Framework and how Symantec is building that around NS7 core.
Biggest discussion/announcement was in regards to service desk and it going into beta after the holidays and shipping 2nd Quarter of 2009. This is going to be huge as the current helpdesk product is loosing ground compared to other products. This very exciting news.
Spent the rest of the morning with customers and other meetings, hoping to get to some sessions this afternoon.
Jonathan
