Shame on Symantec – No Upgrade path for Recovery Server 7

This past week I have been upgrading a client from Client Management Suite (CMS) 6 and Recovery Solution (RS) 6 to CMS 7 and RS 7. 

According to the documentation found on the Altiris Knowledge Base, there is a method to upgrade from Recovery Solution 7.0 as part of an off-box upgrade.  This article can currently be found here.

After getting my migration plan approved which included the steps outlined in the document, we started the migration.  The CMS 6 to CMS 7 migration went great, migrated 1200 nodes w/o issue and everything was rocking.  Until we got to the RS upgrade.  There were several references in the articel I couldn’t find or figure out, so a quick call to Symantec Tech Support would hopefully resolve it.

The support person I was working with looked up the KB # and told me it was no longer valid and shouldn’t even being visible to clients.  I was then told there was another article to help me out.  But he couldn’t find that other article either.

The recommended upgrade path from the support person?  Uninstall completely and Install from scratch.

So we lost all the backups from version 6 and have to start creating our backups all over again.  Also means that until we have backups done, we can’t recover anything.

This week’s FAIL whale goes to Symantec


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